Generally, you can visit our Internet sites without telling us who you are and without providing any personal information. However, sometimes we or our partners need certain information from you.
You may provide us with some personal information in various circumstances. For example, you may provide us with certain information, such as your name and postal or email address, so that we can contact you to process an order, or you may provide us with your credit card information to purchase something from us. Our goal is to let you know how we will use this information before we collect it from you. If you tell us that you do not want us to use this information as a basis for further communication with you beyond fulfilling your requests, we will respect your wish. If you provide us with personal information about another person, such as a spouse or colleague, we will assume that you have their consent to provide it to us.
Use and Sharing of Personal Information
The following paragraphs describe in more detail how we may use your personal information and with whom we may share it. Depending on the type of our site you are visiting, one or more of these paragraphs may apply.
Processing your transaction
If you request something from one of our sites, e.g. a product or service, a callback or specific marketing material, we will use the information you provide to fulfill your request. For this purpose, we may share your information with other parties involved, e.g. other parts of our company, our commercial partners, financial institutions, shipping companies, postal or government authorities (e.g. Customs authorities). We may also contact you, in connection with a transaction, as part of a customer satisfaction survey or for market research purposes.
Use for marketing purposes
The information you provide to us through the site may also be used by us and selected third parties for marketing purposes. However, we will try to give you the opportunity to choose in advance whether you want your information to be used in this way or not.
Information Security and Quality
Our goal is to protect your personal information and maintain its quality. We implement appropriate measures and procedures, such as using encryption during the transfer of certain sensitive information, to protect your information and maintain its quality.
Filling in Information
From time to time, we may supplement the information you provide to us through the site with information from other sources, such as information that confirms your address or other available business information. We do this to keep the information we have collected accurate and to better serve you.
Disclosure of Personal Information
In some cases, we use vendors to collect, use, analyze, and otherwise process information. It is our practice to require such vendors to handle information in a manner consistent with this Privacy Statement.
Retention Period
We will not retain personal information longer than is necessary to fulfill the purposes for which it is processed, including ensuring compliance of our processing with applicable legal and regulatory obligations (e.g. audit procedures, retention for accounting or legal reasons, etc.), resolving disputes and establishing, exercising or defending legal claims.
Cookie Policy
We collect the information mentioned in the previous paragraphs through the use of various technologies, one of which is the so-called “cookies”. A cookie is a set of data that can be sent from the site to your computer’s browser and then stored on your computer as an anonymous trace, through which your computer can be identified, but not you. You can set your browser to ask before receiving a cookie, so that you can decide each time whether to accept it. You can also completely disable cookies in your browser. However, if you do so, some functions of the site may not work properly.
The cookies used on our site are divided into 5 categories:
1. Absolutely Necessary
Strictly necessary cookies are essential for the proper functioning of the website. Without them, you may not be able to browse and use the site's features and, therefore, without these cookies, we cannot offer the effective functioning of our website. These cookies do not identify you individually.
2. Usability
Usability cookies store usage data that greatly affects the functioning of the website and makes it easier for the user to visit the website again. The data may be anonymous and is not available when the user navigates to other websites.
3. Statistics
These cookies collect information about how visitors use the website, for example, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify an individual visitor. They are used solely to improve the performance of a website.
4. Targeting
These cookies are used to provide content that is more relevant to you and your interests. They may be used to display targeted advertising/offers, limit ad views, or measure the effectiveness of an advertising campaign. These cookies do not identify you individually.
5. Third Party Cookies
We have added functionality to our site that is provided by other sites (e.g. social networks) through specific plug-ins (software inserts). For the operation of these plugins, the cookie is downloaded directly from the service providers to your device, without us controlling the settings of the cookies coming from these specific sites. For more information about cookies and their management, you can visit the respective sites of the third-party providers:
- https://policies.google.com/privacy?hl=el
- https://www.facebook.com/business/gdpr
- https://twitter.com/privacy
Disabling Cookies
You can disable cookies by changing the relevant settings in your browser. However, we should point out that the website may not function properly if all cookies are disabled (see description of cookie types above).
Please consult the table below and follow the appropriate link to obtain further information on how to disable and delete cookies:
- Chrome: https://support.google.com/accounts/answer/61416?hl=el
- Firefox: https://support.mozilla.org/el/kb/diagrafh-cookies-gia-afairesh-plhroforiwn
- Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
- Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
For other browsers not listed here, please contact the provider of the specific program or alternatively look for a “help” function in the browser.
Information About Cookies
If you would like more information about cookies, how they are used and how they apply to the use of your personal data, please visit the website http://www.aboutcookies.org.
Other Personal Data We Collect
Any access, successful or not, to areas of our site that require a username and password may be recorded for security reasons.
Also, for each visit, we record the visitor's IP address, with the sole purpose of protecting the site and the server that hosts it from malicious users. Historical data (logs) are retained for a period of less than one year and are not shared with any of our third-party partners.
Monitoring the Quality of Services
For some online transactions, you may need to call us or we may call you. Please be aware that these calls may be monitored and, in some cases, recorded for staff training or quality assurance purposes.
Electronic Advertisements
Certain companies help us provide interactive online advertisements, such as banner ads. These companies may collect and use information about customers to help us better understand the offers, promotional activities and types of advertisements that resonate most with our customers. The information collected is aggregated and therefore cannot be associated with specific individuals. However, if you prefer that these companies not collect such information, you can visit the site http://www.networkadvertising.org/ and follow the instructions to opt-out of the collection of this information.
Disclosure Required by Law
Please note that, in some cases, disclosure of information may be required by court or other government order, subpoena or warrant.
Links to sites that do not belong to us
Our sites may contain links to other sites. We are not responsible for the privacy practices of those sites, nor for their content.
Your Rights
You can request access to, update or correct your personal information. You also have the right to object to direct marketing activities. In addition, you have the right to object to processing on grounds relating to your situation. Under the GDPR, you have the right to request the erasure, restriction of access and portability of your personal information. For access to the request process, please contact us.
Right to Submit Complaints
If you believe that our processing of your personal information is not in accordance with applicable data protection legislation, you can submit a complaint:
- Directly to us using the contact form.
- To the competent data protection authority. The names and contact information of the Data Protection Authorities in the European Union are available on the website http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.
Update in case of changes
Whenever this statement is materially modified, there will be a relevant notice on the home page of our central site for a period of 30 days.
