The company's vision is to establish itself in the market based on the satisfaction of its customers, suppliers, partners, employees, and the social environment that is affected by its operation.
The company is committed to providing its customers with medical devices / services of consistent quality through the implementation of the Quality Management System based on the requirements of the ISO 9001:2015 standards, Ministerial Decision 32B 1348 / 2004 (Definition of the Quality System of Medical Device Distribution Companies) and ISO 13485:2016. The company is committed to strictly complying with Greek and the corresponding European Union legislation, and all relevant regulatory provisions. Special attention is also paid to the handling of all types of personal data, so that there is no access by an unauthorized person to such critical data or any potential leakage of personal data.
The primary goal is to ensure that its services comply with the quality requirements of its clients, adhere to contractual implementation schedules and optimize the financial result.
The implementation of this commitment is achieved through the coordinated efforts of the company's Management and staff to establish the optimal organizational structure and operating procedures.
The company's Management declares that it is committed to:
• to communicate to all staff the Quality Policy and Quality Objectives for the products it produces, while ensuring that they are understood and accepted by everyone
• take the necessary measures to implement the Policy and achieve quality objectives
• to continuously ensure the provision of the resources required to implement quality objectives
• to comply with State and Community Legislation in the field of in vitro Medical Devices and to apply hygiene rules throughout the entire production process.
The company's quality policy aims to:
• meeting the requirements of its customers regarding the products and services provided
• compliance of products with applicable technical specifications
• continuous improvement of the S D P, products and services and operations through appropriate improvement actions
• improving relationships with suppliers and partners
The objective quality goals set by the company are:
• Increase in sales
• Increase in customer satisfaction
• Reduction of non-compliant products and services
• Reduction of customer complaints
• Creative collaboration with suppliers and partners
• Continuous monitoring and implementation of technological developments in the industry
The objectives are monitored, through quality indicators and targets, by the Head of Quality Management, the relevant executives and by the Management Review of the QMS. The Quality Management Manager has clear authority and organizational freedom to identify quality problems, introduce, recommend or offer solutions and confirm the implementation of the solutions, with the aim of continuously improving the effectiveness of the System and communicating the above Company policy to all levels of operation. The above policy is reviewed based on the conclusions collected.
The Directors
Papanikolaou George
Sofou Sophia
